The Canadian Radio-television and Telecommunications Commission (CRTC) has announced three recent settlements demonstrating that organizations would do well to ensure they are complying with Canada's telemarketing rules.

On April 3, 2013, the CRTC announced a settlement for failure of a company to properly download monthly the National Do Not Call List. This resulted in the company's dealers calling numbers that were registered. The settlement included a payment of $100,000 and, among other things, a requirement to provide an annual report documenting consumer complaints and the steps taken to resolve them.

On April 2, 2013, the CRTC announced settlements  with two organizations who had used automated calling devices (robocalls) in violation of Canada's Unsolicited Telecommunications Rules. Those rules require express consent to telecommunications through an automatic dialing-announcing device. In addition to administrative monetary penalties of $69,000 and $11,000 respectively, the CRTC's settlement provided for, among other things, annual reporting to the CRTC for five years documenting customer complaints and steps to resolve them.

For more information, visit our Data Governance Law blog at www.datagovernancelaw.com

About Dentons

Dentons is a global firm driven to provide you with the competitive edge in an increasingly complex and interconnected marketplace. We were formed by the March 2013 combination of international law firm Salans LLP, Canadian law firm Fraser Milner Casgrain LLP (FMC) and international law firm SNR Denton.

Dentons is built on the solid foundations of three highly regarded law firms. Each built its outstanding reputation and valued clientele by responding to the local, regional and national needs of a broad spectrum of clients of all sizes – individuals; entrepreneurs; small businesses and start-ups; local, regional and national governments and government agencies; and mid-sized and larger private and public corporations, including international and global entities.

Now clients benefit from more than 2,500 lawyers and professionals in 79 locations in 52 countries across Africa, Asia Pacific, Canada, Central Asia, Europe, the Middle East, Russia and the CIS, the UK and the US who are committed to challenging the status quo to offer creative, actionable business and legal solutions.

Learn more at www.dentons.com

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances. Specific Questions relating to this article should be addressed directly to the author.