This past April, we discussed the publication of the final regulations for governing complaints regarding products or services provided by banks and authorized foreign banks in Canada (the "Complaints (Banks, Authorized Foreign Banks and External Complaints Bodies) Regulations"). Those regulations came into force on September 2, 2013.
You can read our overview of the regulations and the role of the Financial Consumer Agency of Canada from this past April at this link.
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.
