LATEST ARTICLES
Guernsey
Ogier
The Trading Standards (Fair Trading) (Guernsey) Ordinance 2023 (Ordinance) came into force on 2 October 2023 providing consumers with statutory rights when purchasing products...
UK
Herbert Smith Freehills
On 27 March 2024 the UK Competition and Markets Authority (CMA) published an "open letter" to all businesses in the fashion retail sector highlighting the need to consider obligations...
Travers Smith LLP
After a software glitch incorrectly showed that a player had won £1 million in an online game, the Court of Appeal has ruled that former National Lottery operator Camelot...
Burges Salmon
The Competition and Markets Authority (CMA) are undertaking work to understand better how consumer protection legislation can be used to tackle...
Gatehouse Chambers
Dispute Resolution analysis: On appeal from a decision of a costs judge, Mr Justice Freedman has upheld a firm's practice of rendering final monthly bills (excluding disbursements)...
Norton Rose Fulbright Hong Kong
On December 8, 2023, the FCA and HM Treasury published a joint discussion paper setting out proposals to help people make more informed investment and pensions decisions.
Herbert Smith Freehills
On 12 December 2023 the CMA announced that it is investigating green claims made by Unilever for some of its household products which include certain cleaning products and toiletries.
Higgs LLP
The Consumer Rights Act 2015 ("CRA") is the key legislation for consumer protection. The Consumer Rights Act came into force on 1 October 2015 and aimed to consolidate consumer protection legislation...
Fieldfisher
The UK's Competition and Markets Authority and Information Commissioner's Office have warned online businesses against harmful design practices that could undermine people's control over their personal information...
Preiskel & Co
In a significant move to uphold consumer protection rules, Ofcom has imposed a hefty £1.4 million fine on Shell Energy for its failure to properly prompt over 70,000 phone and broadband customers to review their contracts.
TLT Solicitors
On 17 October 2023 the CMA announced that it has launched an investigation into Worcester Bosch's marketing practices in relation to its ‘hydrogen-blend ready' home boilers.
Kemp IT Law
This paper looks at how AI and machine learning is currently regulated in the Financial Services sector.
Herbert Smith Freehills
A new era for online regulation awaits as the long-anticipated Online Safety Act ("OSA") finally received Royal Assent today.
Gunnercooke
The cryptoasset industry has been disrupting the trad-fi sector for the better part of the past 10 years. However, recently there has been a gradual yet increasing trend of so called "de-banking"...
Proskauer Rose LLP
In July 2022, the Financial Conduct Authority published a policy statement (PS22/9)1 and final guidance (FG22/5)2 for its new 'Consumer Duty'. In the FCA's own words...
Travers Smith LLP
Amid widespread concern about the workings of the housing market in the UK, in February 2023 the Competition and Markets Authority (the "CMA")...
TLT Solicitors
On 4 September 2023 the Department for Business and Trade (DBT) published a new ‘Smart Regulation' consultation that outlined a number of further proposals to reform consumer protection law in the UK.
European Union
Travers Smith LLP
The EU is pursuing a number of measures intended to combat misleading environmental claims about products and services aimed at consumers.
Logan & Partners
The laws in the United Kingdom (UK) and the European Union (EU) provide consumers with the right to change their minds and cancel online purchases within a 14-day period.
Deka Chambers
This week's Dekagram focusses on the European Commission's proposals for reforming the Package Travel Directive from which the UK's Package...
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