Background
Deloitte's three-part series, "Beyond outsourcing" outlines three key actions we believe organisations should consider in their efforts to maximise savings, reduce risk and identify the optimal functional service delivery solution for each segment of a business process.
Key findings
Beyond outsourcing – Part 1: Understanding the
total cost of ownership
If you're considering an accelerated business process
outsourcing contract, it's important to take your time and
build a Total Cost of Ownership business case first. Without this
crucial step, you're likely to leave significant savings on the
table, especially if your company has complex processes. This step
is particularly important in view of today's challenging
economy.
Beyond outsourcing – Part 2: The importance of
developing a global end-to-end process view
Defining end-to-end business processes globally, focussing on the
"what, where and how", is a critical precursor step in
assessing the complexity and value of any potential service
delivery and outsourcing solution.
Beyond outsourcing – Part 3: Understanding the
factors that determine appropriate service delivery solutions
If your company is considering an accelerated business
process outsourcing contract without analysing the impacts of
outsourcing process fragments, you are likely to leave significant
savings on the table – or worse, disrupt critical
operations.
For further information, download Beyond outsourcing – Part 1: Understanding the total cost of ownership
For further information, download Beyond outsourcing – Part 2: The importance of developing a global end-to-end process view
For further information, download Beyond outsourcing – Part 3: Understanding the factors that determine appropriate service delivery solutions
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.
