For those in the hotel and hospitality business who thought that the "green" wave and concerns about sustainability would disappear quietly, the Hospitality 2015 report by Deloitte's global strategic consulting team will be an eye opener. The report identifies the sustainability agenda among the key trends that will define success in the market place in 2015. "Sustainability will become a defining issue for the industry in 2015 and beyond. Rising populations and increasingly scarce resources will provide a challenging business environment in which sustainability will need to be embedded within all facets of the industry, rather than regarded as a standalone issue."
"Sustainability is increasingly seen as a prominent
factor in hospitality decision-making, but is not yet fully
embedded in business thinking"
According to the report,
- The key challenge faced by the industry in 2015 will be the adaptation of the existing asset base, which will be expensive and disruptive.
- Regulatory, economic and stakeholder pressure will drive sustainability in the industry, creating a virtuous circle that will see social and business norms change with surprising speed.
- 95 per cent of business travellers surveyed believe the hotel industry should be undertaking 'green' initiatives.
"By 2015, the consumption of goods and services seen as
environmentally irresponsible is likely to be challenged by new
social norms. Luxury items that fall into this category risk being
seen as increasingly unacceptable."
The new situation faced by hotel owners and managers, according to the report, is that "over the past five years sustainability has risen up political, consumer and business agendas faster than any other issue." Sustainability, the consulting firm believes, "is now an accepted dynamic in the socioeconomic and political environment of the 21st century."
"We are in the midst of a significant cultural shift.
At the start of the last decade there was little consumer
recognition, yet a recent survey by Deloitte found that in most
countries 30 per cent of consumers now buy with sustainability in
mind and a further 30 per cent are aware of the issue."
The report predicts that: "By 2015, shifting consumer and voter attitudes will have continued their current trajectory, forcing governments and political parties to address the socio-economic landscape and 'real' market in which businesses operate. We believe that the convergence of political, consumer and business agendas around sustainability will be a major historical landmark in the development of our society."
Growing importance of sustainability in hospitality
"Hospitality is vulnerable to water shortages, relies heavily on built assets, consumes significant amounts of electricity and, generally speaking, is an item on which spending is discretionary. These factors ensure that hospitality will be significantly impacted by sustainability issues in the future."
"Sustainability initiatives currently range from operational changes such as linen and towel re-use programmes, energy management projects or using green cleaners to development initiatives such as pursuing green building certifications like LEED."
"Our interviews with hospitality executives confirm that sustainability is no longer considered primarily as a marketing issue and is now increasingly seen as a prominent factor in decision making, although it is yet to be fully embedded into business thinking."
"By 2015 we expect sustainability to become a business
imperative, requiring companies to educate their organisation on
the changing consumer and regulatory environment and to derive
strategies to maximise their market position."
Read the Deloitte Hospitality 2015 report.
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