In our Data and Analytics practice, we solve complex operational, regulatory and financial problems involving large databases consisting of structured, semi-structured and unstructured data. We assist our clients in a variety of industries and we expect our assistance to be increasingly needed as the reaction to the pandemic evolves.

One specific area we are watching closely is the financial services sector. With the rapid and large injection of capital into the credit market, we are expecting clients to ask us to help solve new issues arising from the increased credit activity. We have assisted financial firms extensively and are constantly searching for and developing new technologies. We have recently used machine learning algorithms, for example, to evaluate loan portfolios to predict their value and assess their underlying risk.

In this section, of our 2020 Insights: Top Disputes & Investigations, we highlight our work helping clients resolve disputes on major Data and Analytics projects.

Assisting with a Sales Practices Investigation

A global financial services company was investigating allegations of improper sales practices, specifically related to pricing of foreign exchange transactions. The allegations, which received regulatory scrutiny and coverage in a major business publication, centered around whether clients received pricing promises, and if so, whether those promises were fulfilled.

FTI Consulting was engaged to assist counsel by using data analytics to identify potential instances of improper sales practices by evaluating the pricing and client communications for thousands of clients. This analysis was completed by mining data from disparate systems - the company's entire transactional data warehouse and its CRM system - so counsel could easily review individual client's specific facts and circumstances.


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